In this episode of Advisor Skinny, Mike discussed the Net Promoter Score or NPS. This client survey asks simply, "How likely is it that someone recommend you or your firm to a friend or a family member?" That's it. Join Mike as he reviews on what answers to this question mean and what to do with them when you have the answers.
Show Notes & References
The Chain-of-Secrets® Fast Track series takes the business building concepts and strategies of the live COS event and delivers them in a virtual format. Affiliated advisors are afforded the opportunity to learn from a distance and revisit specific concepts on their own time. As a part of our ongoing coaching and consulting with advisors, USA Financial uses this series as another business building educational resource to help communicate and train advisors on a variety of entrepreneurial topics.
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